Delivery costs

Location: UK 
Service: Royal Mail First Class
Price: £1.99 (up to 1kg)
Expected delivery time: 1-2 working days  

Location: Europe
Service Royal Mail International Delivery
Price: £4.99
Expected delivery time: 3-6 working days

 

Shipping

When will my order be shipped?

Your order will be shipped once payment has been approved and the delivery/billing address has been verified.

Prices quoted on the website include VAT as applicable.

Where does Kintsugi ship to?

We ship to destinations across the UK, and the EU. 

What if I want to return an item? 

Returning goods within the UK is free, but we do not offer free returns from addresses outside of the UK - these will be at the senders’ cost.

Please let us know of your intent to return within 14 days of receiving your item/s. You then have an additional 14 days to return them, unused and unworn with the original labelling and packaging. Any damaged, worn and used items will not be accepted, as they cannot be resold.

Refunds will be provided to the account originally used to purchase the product. 

How do I return the item? 

Returns are super simple and free (UK only) with Collect+

Click here to process a return. You will receive a returns label via email. Please print this out and affix to parcel. A link for you to check the nearest drop-off point to take your parcel to will be included in the email. 

My item is faulty...

We hope this never happens, but if it does, please get in touch on 08450524759 and we will make sure a new item is sent out to you immediately. 

 

Refunds

When will I receive my refund? 

We will let you know when we receive the item/s you have returned for a refund, which we aim to issue within 7 days.

Refunds will be provided to the account originally used to purchase the product.

 

Have your say!

We are a new business and can only improve with your feedback. 

Your experience as our customer is very important to us.

If you would like to review a product, you can do this by filling in the form on that product's page.

If we have not met or exceeded your expectations, please contact us at hello@kintsugiclothing.com or call us on 08450 524 759 and we will do our best to remedy the situation, even if that means sourcing your favourite biscuit and sending it to your place of work!

You can also send us questions on Twitter by following @Kintsugiclothes