Returns Policy

Returns Procedure

We are no longer able to offer free returns unless you receive a faulty or incorrect item (in which case we will refund your postage costs). If you want to return an item, we recommend Royal Mail Click & Drop, where you can send a large letter sized item from £1.53 and a small parcel from £3. 


  • Repack the items for return with the order summary from the original packaging. We need the order summary to process your return.
  • Securely seal the package using adhesive tape on the original packaging. If your box or bag is damaged and cannot be reused, please pack your items securely in alternative packaging.
  • Send your item to:

Kintsugi Clothing,

40 Cavendish Road,



We endeavour to process your refund within 3 days of receiving the returned item/s.